System Safety Services, Human Performance in Maintenance (1 Day Course) Max 30 Participants.
Wednesday March 16 8:30 - 16:00
Cost $250.00+GST. Mini-Course Registration 2016.pdf
Human Performance in Maintenance
This one day workshop, designed by maintenance personnel for maintenance personnel, is highly interactive and helps answer why a conscientious person can end up causing an accident due to a maintenance error.
Participants will learn what they can do to avoid the maintenance error that no one ever intends to cause. This workshop covers:
Introduction, Course Objective and Review of Part 1 - Part 2 begins with the objective and motivator. (Why should I be here?) Following this is a review of the Part 1 “Dirty Dozen” in the form of a video case study that challenges them to spot the “Dirty Dozen” and “Early Life Decisions” in a mock accident interview. The new material covered is:
Attitudes - A quiz gives them an idea of their attitude and then goes on to develop how attitudes are formed and what they can do to improve their attitude.
Communication - the written word focuses on how to ensure the writer and reader's "mental pictures" match. An actual case study where an incorrect logbook entry results in 24 deaths gives them a chance to rewrite the entry.
Company Culture - is looked at in order to provide an understanding of its influence of the work safety environment.
Norms - the way we do it here, is studied for its positive and negative influence and participants are trained on how to recognize the difference.
Case Study - A comprehensive case study is used that illustrates the influence of company culture as well of the role of maintenance in the accident.
This course was a Transport Canada/Industry developed workshop and completion of it qualifies as initial or recurrent training in Canada and the USA .